The first step is to arrange a visit in your own home. The Registered Manager will discuss with you your individual requirements and the range of services we are able to provide. This process will be formalised into an assessment of your needs, which should form the basis for a decision by both you and Best Care 4 U as to whether the necessary service can be provided. In common with all records regarding Service Users, the assessments will be made with your full knowledge and cooperation, and the records will be shown to you and available to you at any time.
In order for you to receive quality care, we have initiated a Key Worker system. Where possible, you will be offered an opportunity to choose your Key Worker/ Care Worker.